Shipping policy

Shipping and Delivery

For questions about shipping within the United States or international furniture deliveries, please contact us at info@martinandbrockett.com. We’re happy to help confirm delivery options and coordinate your order.

Retail Orders

In-stock retail purchases shipping within the United States qualify for free shipping. Any applicable shipping charges will be shown at checkout.

Made-to-Order Furniture

Made-to-order furniture is submitted for invoicing. After receiving your request, our team will confirm your order details, lead time, and delivery arrangements. Any applicable shipping charges will be confirmed before payment.

Trade Orders

Trade orders are subject to shipping charges. Applicable charges will be shown at checkout or confirmed by our team on your invoice. Please contact us with questions about freight or delivery arrangements.

Showroom Pickup

Pickup is available for eligible orders at our Los Angeles showroom. Select pickup at checkout when available, or contact us to arrange pickup for an invoiced order. Please wait for confirmation that your order is ready before coming to collect it.

Storage

Made-to-order pieces are held free of charge for two weeks after we let you know they are ready. After two weeks, storage is $150 per week until the piece is picked up or delivered.

International Delivery

Please contact us at info@martinandbrockett.com before placing an order requiring international delivery so we can confirm availability, shipping costs, and arrangements.

Damages

Inspect your delivery upon arrival and record any damage on the shipper’s bill of lading at the time of receipt.

Any claims for damaged goods must be reported within 48 hours of receiving the goods and settled by the customer and freight company. Martin & Brockett is not responsible for damages that occur during transit. Please contact us at info@martinandbrockett.com promptly if your order arrives damaged.

Measurements and Fit

It is the customer’s responsibility to ensure items will fit through all entry points prior to purchase. Orders cannot be canceled once placed due to size or fit issues.

If you have questions about dimensions, access, or delivery requirements, please contact us before placing your order.